FAQ

Once your order ships, you'll receive an email with a tracking number. Please allow up to 24 hours for the tracking to become active. You can track your order through the carrier’s website using the provided tracking number, or by logging into your account viewing under the 'Order History' section.

Once an order has been placed, it cannot be modified. Please review your order carefully before completing your purchase. If you need to change your shipping address, contact us immediately at info@divinebeautycollection.com for assistance.

Once an order is placed, it cannot be canceled or modified. Please ensure all details are correct before finalizing your purchase. For more details, please refer to our Cancellation Policy.

First off, we are sorry you've encountered an issue with your order! If you have any issues with your order, you can contact our customer support team via email at info@divinebeautycollection.com . Our team will be available to assist you with any order-related concerns.

We deliver orders within 3-5 business days via standard ground shipping. Delivery time depends on your selected shipping method at checkout. We do not accept returns, so please review your order carefully before completing your purchase. For more details, refer to our shipping and return policies on the website.

We’re sorry for the inconvenience! If your order arrives damaged or incorrect, please contact us at info@divinebeautycollection.com ASAP. Include clear photos of the issue and your order number. We’ll review your claim and offer a solution, such as reshipping the correct item or issuing a refund. Claims can be processed within 14 days of receiving your order.

After your order is processed, it typically takes 3-5 business days for shipping. Processing usually taking 1-2 business days. Once your order ships, you will receive a tracking number, though please note it may take up to 24 hours for tracking to become active. Please be aware that shipping times may vary due to high order volume or carrier delays.

If you have any additional questions, please feel free to email us at info@divinebeautycollection.com. We will respond to your inquiry as quickly as possible.

Our products are formulated to be safe for all skin types, including sensitive skin. However, if you have concerns or are prone to sensitivities, we recommend performing a patch test on a small area of skin before applying the product to larger areas. If you experience any irritation, discontinue use and consult a dermatologist.

We’re sorry if something is missing from your order! Please contact us at info@divinebeautycollection.com within 24 hours of receiving your order. Include your order number and a description of the missing item(s). We will review your claim and work quickly to resolve the issue by reshipping the missing items or offering a solution.